Privacy Policy

Lurnex is operated by Resound Media, a registered company in England and Wales with registration number #07320697 and registered office Resound Media Ltd, 255 Poulton Rd, Wallasey, CH44 4BT. This privacy policy covers the practice and handling of all data concerning the Lurnex website at 

The personal information that you provide enables us to provide our services and to improve. The safety and care of your personal information is key to our service, so we promise to always treat it with the utmost respect.

By using the Lurnex website, you consent to the collection and use of your data as outlined in this policy.

We reserve the right to amend or update this policy as we see appropriate. It is your responsibility to stay aware of any changes to the privacy policy by checking this document regularly. Your continued use will be taken as acceptance of any changes to this policy.

What personal information do we collect?

Personal information is taken when you fill in forms on the website, such as when you sign up or purchase a specific Product. The information taken generally includes your name, email address, shipping address and telephone numbers.

If you phone us, we may ask for your email address and phone number if appropriate, so we can respond to your enquiry.

We take your login credentials (email address and password) to allow you to use the site.
We receive a copy of the details on all payment transactions made.

We may receive information that you send as part of correspondence you send to us – e.g. an email reporting an issue.

Any other information you post on the site such as comments or reviews.

Your payment details are only revealed to senior Lurnex staff. 

We use cookies to enable tracking features, enable site functionality and to provide a reliable service. When you visit our website, we automatically receive the protocol (IP) address of the device you’re browsing on.

We use tools such as Google Analytics to provide us with further information about our website users that helps us understand how we are receiving incoming web traffic. The data collected through Google Analytics will include information such as what type of device and which internet browser you have used. This helps us improve how we present our online information to ensure we’re providing a good user experience.

We use an SSL certificate to help ensure your personal information is kept safe. An SSL certificate works by encrypting your personal information, such as your password or credit card number, so if it was grabbed en route from you to us, it would be unreadable.

How do we use your data?

Your data is key to enable us to provide the Lurnex service as a whole.

We’ll use any contact information you provide to respond to your enquiries and correspond with you further if appropriate.

We’ll use your personal information to identify you when you sign in.

We’ll send you email updates on your Lurnex activity. For example, when you make a payment, or when you reset your password. From time to time we may send you emails updating you on any major Lurnex news, you may opt out of these emails at any time.

Course Creators whose courses you sign up for may also send you email updates, again, you can opt out of these at any time.

Course Creators and Course Facilitators may contact you to assist with your engagement with programs and courses you have signed up for. 

We may also use your personal information to contact you on any administrative matters.

We’ll also use and analyse your data in various ways to make our service better. Resound Media Ltd may contact you regarding any of its brands they think may be helpful for you.

How we won’t use your data

Your personal data is private and protected by law. We will not share your personal data with another company or release your data publicly.

We won’t SPAM you.

We won’t release any of your private information publicly.

We won’t continue to email you if you opt out of our email database.


Who can see your data?

Lurnex and Resound Media staff.

Limited amounts of data may be visible to third parties who enable provision of the service such as payment processors, email campaign management and statistics.



When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.



If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.



If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.


Any information that you post in public areas of the site can be collected by other users and the general public. Please exercise caution before you disclose any information in this way.
We may disclose information to authorities where it is necessary to comply with the law.
You can modify the personal information you provide by logging into the website and updating your profile.

If you would like any of your personal information withdrawing from our records, please contact

If you would like to lodge a complaint about the way in which we handle your data, please contact

This policy was last updated 17th February 2022. We reserve the right to update this policy without notice.