Terms of Service

Please read these Terms & Conditions carefully before using Lurnex. Any reference to You shall mean a Student. 

By signing up to the Lurnex website or making any transaction with any Lurnex course or program, you are agreeing to the Terms laid out here.

Definitions

Lurnex is operated by Resound Media, a registered company in England and Wales with registration number #07320697 and registered office Resound Media Ltd, 255 Poulton Rd, Wallasey, CH44 4BT. These Terms & Conditions cover the practice and handling of all data concerning the Lurnex website at lurex.net

Students — any individual who has registered with Lurnex for a course or program

Platform – Lurnex website operated by Resound Media Ltd

Courses – coaching programs, online learning experiences and teaching content provided on the Platform. 

Teachers – third-party course creators producing content and Courses for the Platform. 

Product – a product, service, subscription or Course that a Student pays for

Rules

All information and content published on Lurnex is used for the purpose for which it was provided and it has been obtained lawfully.

You agree not to copy or distribute our content or Platform’s copyright material and trademarks or any content or trademarks owned by a third party unless you have written permission from us. 

1. Introduction

1.1. Lurnex is an online platform to enable Courses to be delivered to Students. Students will be asked to sign up for a Course or as a general member of the Platform.

1.2. We do not necessarily verify the identity of Students or Teachers. We do not guarantee that any information provided is accurate.

1.3. We do not accept any responsibility for the performance of the Student or third-party Teachers. If Students have any issues relating to the failure of the Platform or Teachers to deliver access or advertised services, please contact [email protected] 

1.4. These Terms may change upon our giving you notice of 14 days. It is your responsibility to keep up to date with these Terms.

1.5. Students, Teachers & General Members agree to abide by our Lurnex Rules

2. Personal Details

2.1. Your personal details and contact information will not be shared with any third parties other than the Teacher.

2.2. Lurnex and the Teachers may contact you from time to time with updates.

2.3. Unsubscribing to updates is very simple. For further information, please read our Privacy Policy (lurnex.net/privacy-policy)

3. Student Terms

3.1. You are free to access lurnex.net without creating an account but will not be able to access all content and Courses. Some Courses may be offered for free with others being accessed through a one-off payment or subscription. 

3.3. Both General Members, Students and Teachers must notify Lurnex of any change to ensure the information held by Lurnex is accurate

3.4. Lurnex reserves the right to refuse access to the Platform and Courses to individuals without disclosing a reason.

3.5. When you register with Lurnex you will become a General Member and to do so you may be asked to give the following information:

3.5.1. Full name

3.5.2. Email address

3.5.3. Password

3.5.4. Home phone (optional)

3.5.5. Mobile number (optional)

3.5.6. Delivery address

3.5.7. Agreement to these Terms

3.6. Once the General Member has decided which Course they would like to sign up for or Product they wish to purchase, they will be asked for 

3.6.1. Card number

3.6.2. Expiry Date

3.6.3. CVC Security code

On finalising this process under 3.6 the General Member becomes a Student 

3.7. Students agree to have sufficient funds available to enable the Product cost to be collected.

3.8. Students understand that they are only entitled to the specified Products and Courses outlined for which they have paid. 

3.9. If you choose to become a Student, you acknowledge that your purchase does not entitle you to any rights in or to that Platform or Teacher, including without limitation any ownership or control of intellectual property rights in relation to the Platform or Teacher.

3.10. Lurnex is a platform where the Platform and Teachers offer Courses and Products. By purchasing a Product or signing up for a Course, as the Student, you accept that offer made by the Teacher and a contract between the Teacher and Student is made. If you purchase a Course or Product offered by the Platform (where the Teacher is the same party as the Platform), the contract is between the Student and the Platform. The Directors, staff and contractors of The Platform will not be personally liable for any issues relating to the contract.

3.11. Lurnex is not a party to the contract between the Student and Teacher. No refunds shall be issued to Students by Lurnex in any circumstances when Students purchase Courses or Products delivered by Teachers. Refunds if payable will be made by the Teacher where appropriate.

3.12. If Students are unhappy with the Teacher or their performance in relation to their Course or Product, they should contact the Teacher directly.

3.13. Please complete the online payment process via https://lurnex.net/. Payments may be made by all major debit & credit cards.

3.14. We can accept payments in any currency – we’ll convert it for you. 

4. Teacher Terms

4.1. Lurnex must not be used to promote or create works intended for illegal activities, spreading hatred, threats, encouraging violence or content of an explicit sexual nature.

4.2. Teachers should make every effort to deliver promised Products or Services. Teachers understand that Lurnex reserves the right to close down a Course at any time and the Teacher has no right to seek compensation or pursue Lurnex for any damages in the event of a closed-down Course or loss of data. Teachers should keep records of their contacts which they may use for legitimate reasons in line with current data protection regulations.

4.3. Teachers retain all rights of ownership (including intellectual property rights) in the content they post onto Lurnex, and in relation to their name, recordings (in any format) or any other material they produce.

4.4. By sharing content on Lurnex the Teachers warrant that:

4.5.1. They have not used any materials within their content that infringes on the copyright or a third party’s intellectual property.

4.5.2. They are entitled to use all images, music, text and video that appear within their content. 

4.6. Lurnex reserves the right to edit or remove content which has been flagged as inappropriate or infringing upon copyright. Any material deemed as racist, offensive, explicitly sexual or inappropriate shall be removed.

5. Liability — YOUR ATTENTION IS DRAWN TO CLAUSE 5.8 AND 5.9

5.1. Nothing in these Terms will restrict our liability for death or personal injury resulting from our negligence, or for any other liability that cannot be limited or excluded by law.

5.2. Lurnex will not be liable for any claims, damages or demands arising from disputes with Teachers & Students. 

5.3. Lurnex will perform with reasonable skill and care and will use reasonable endeavours to address issues that arise, of which we are reasonably aware

5.4. Lurnex are not responsible for any websites linked to from Teacher’s pages. Entering other linked sites is done at your own risk.

5.5. Lurnex cannot make assurances about the availability of our website or any services made available through it and disclaim all liability associated with any technical issues that may arise.

5.6.1 Lurnex will not be responsible for any loss incurred by you as a result of your breaching these Terms.

5.6.2 Lurnex will not be responsible for any loss incurred by you as a result of following advice in Courses or Products offered by the Platform or Teachers. 

5.7. Lurnex shall not be liable to you as a result of any delay or failure to perform its obligations as a result of a Force Majeure Event. Force Majeure Event means an event beyond the reasonable control of Lurnex including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the party or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

5.8. Lurnex shall under no circumstances whatsoever be liable to Student/General Members/Teachers, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with our obligations under these Terms.

5.9. Lurnex’s total liability in respect of all other losses arising, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £100.

5.10. Lurnex cannot make assurances regarding the performance of our online payment provider.

6. Indemnity

6.1. Students and Teachers agree to use Lurnex in accordance with these Terms. Students & Teachers agree to compensate Lurnex (and our employees, suppliers and agents) absolutely for any losses, damages, costs and expenses, including reasonable legal fees we incur that arise out of:

6.2. any breach by Students and Teachers of these Terms;

6.3. any liability we incur as a result of Students and Teachers use of our website.

7. Exclusion of third-party rights

7.1. Other than set out in these Terms, a person who is not a party to the agreement shall not have any rights under or in connection with it.

8. Severability

8.1. If a court or any other competent authority finds that any provision of these Terms (or part of any clause) is invalid, illegal or unenforceable, that clause or part-clause shall, to the extent required, be deemed deleted, and the validity and enforceability of the other clauses shall not be affected

8.2. If any invalid, unenforceable or illegal clause of the Terms would be valid, enforceable and legal if some part of it were deleted, the clause shall apply with the minimum modification necessary to make it legal, valid and enforceable.

9. Governing law and jurisdiction

9.1. The exclusive jurisdiction for any dispute arising out of these Terms will be dealt with in England and Wales under English law.

10. Storing your data

10.1. We store and process your data based on the contract formed when you made your booking and in line with the General Data Protection Rules (2018).

10.2. We securely process and store data in order to enable us to process your payment, fulfil the services we offer, send you your confirmation details, and help us to contact you urgently if there are any problems. We also use your details to enable website functionality including payment history and General Member area logins.

10.3. We retain your data only as long as is necessary to provide the aforementioned service and functionality. We will remove or redact personal data if you request the erasure of your data, as is your right, by contacting us at [email protected]. 

10.4. About this document

This document was last updated on 17th February 2022. We reserve the right to update this document without notice.

Privacy Policy

Lurnex is operated by Resound Media, a registered company in England and Wales with registration number #07320697 and registered office Resound Media Ltd, 255 Poulton Rd, Wallasey, CH44 4BT. This privacy policy covers the practice and handling of all data concerning the Lurnex website at lurnex.net 

The personal information that you provide enables us to provide our services and to improve. The safety and care of your personal information is key to our service, so we promise to always treat it with the utmost respect.

By using the Lurnex website, you consent to the collection and use of your data as outlined in this policy.

We reserve the right to amend or update this policy as we see appropriate. It is your responsibility to stay aware of any changes to the privacy policy by checking this document regularly. Your continued use will be taken as acceptance of any changes to this policy.

What personal information do we collect?

Personal information is taken when you fill in forms on the website, such as when you sign up or purchase a specific Product. The information taken generally includes your name, email address, shipping address and telephone numbers.

If you phone us, we may ask for your email address and phone number if appropriate, so we can respond to your enquiry.

We take your login credentials (email address and password) to allow you to use the site.
We receive a copy of the details on all payment transactions made.

We may receive information that you send as part of correspondence you send to us – e.g. an email reporting an issue.

Any other information you post on the site such as comments or reviews.

Your payment details are only revealed to senior Lurnex staff. 

We use cookies to enable tracking features, enable site functionality and to provide a reliable service. When you visit our website, we automatically receive the protocol (IP) address of the device you’re browsing on.

We use tools such as Google Analytics to provide us with further information about our website users that helps us understand how we are receiving incoming web traffic. The data collected through Google Analytics will include information such as what type of device and which internet browser you have used. This helps us improve how we present our online information to ensure we’re providing a good user experience.

We use an SSL certificate to help ensure your personal information is kept safe. An SSL certificate works by encrypting your personal information, such as your password or credit card number, so if it was grabbed en route from you to us, it would be unreadable.

How do we use your data?

Your data is key to enable us to provide the Lurnex service as a whole.

We’ll use any contact information you provide to respond to your enquiries and correspond with you further if appropriate.

We’ll use your personal information to identify you when you sign in.

We’ll send you email updates on your Lurnex activity. For example, when you make a payment, or when you reset your password. From time to time we may send you emails updating you on any major Lurnex news, you may opt out of these emails at any time.

Course Creators whose courses you sign up for may also send you email updates, again, you can opt out of these at any time.

Course Creators and Course Facilitators may contact you to assist with your engagement with programs and courses you have signed up for. 

We may also use your personal information to contact you on any administrative matters.

We’ll also use and analyse your data in various ways to make our service better. Resound Media Ltd may contact you regarding any of its brands they think may be helpful for you.

How we won’t use your data?

Your personal data is private and protected by law. We will not share your personal data with another company or release your data publicly.

We won’t SPAM you.

We won’t release any of your private information publicly.

We won’t continue to email you if you opt out of our email database.

Who can see your data?

Lurnex and Resound Media staff.

Limited amounts of data may be visible to third parties who enable provision of the service such as payment processors, email campaign management and statistics.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Disclosure

Any information that you post in public areas of the site can be collected by other users and the general public. Please exercise caution before you disclose any information in this way.
We may disclose information to authorities where it is necessary to comply with the law.
You can modify the personal information you provide by logging into the website and updating your profile.

If you would like any of your personal information withdrawing from our records, please contact [email protected]

If you would like to lodge a complaint about the way in which we handle your data, please contact [email protected]

This policy was last updated 17th February 2022. We reserve the right to update this policy without notice.